A Guide On Salesforce ISV Partners

That's why it’s an excellent opportunity for you to join the Salesforce world to meet your needs.

If you want a place to learn the inner workings of Salesforce ISV partners, buckle up and enjoy the ride.

What Is An ISV

An ISV is an individual or company that creates, markets, and sells software solutions that operate on cloud platforms like Amazon Web Services and Salesforce AppExchange.

An ISV partner provides a customized Salesforce platform, which can be anything from a simple calculator to complex apps.

With ISV apps, you can easily find applications per your requirements from AppExchange, which you can install directly into your Salesforce territory for a seamless experience.

How Do ISVs Work

ISVs develop applications or software for companies, ISV partners, or individual clients.

They prescribe the license procedures or provide software and applications on a subscription. This great need for the cloud has made software management more regulated, simpler, and inclusive.

What Is An ISV Salesforce Partner

After some time, most ISVs started selling their products to customers directly. However, it was not easy to grow their business on a large-scale basis. To solve this problem, the easiest solution is the ISV partnership strategy.

Types And Benefits Of An Salesforce ISV Partner

1. OEM Partnerships

Salesforce OEM (Original Equipment Manufacturer) Partnerships are agreements between Salesforce and third-party software vendors or companies.

Under an OEM Partnership, third-party vendors can use Salesforce's platform to develop and integrate their own software applications, such as custom user interfaces, business logic, and workflows.

These applications are typically built using Salesforce's core functionality, such as data management, analytics, and security.

Salesforce OEM Partnerships allow vendors to leverage Salesforce's reputation and market presence to increase their sales and market share, while also offering customers a broader range of solutions that are tailored to their specific needs.

In exchange for using Salesforce's platform, OEM partners typically pay a fee or share revenue with Salesforce. Additionally, Salesforce provides support and training to the partners to ensure that their applications meet Salesforce's quality and security standards.

2. Reseller Partnerships

Salesforce Reseller Partnerships are agreements between Salesforce and third-party companies. The companies resell Salesforce's products and services to their own customers. These partnerships enable companies to offer Salesforce's software and services to their customers without having to develop their own solutions.

Under a Reseller Partnership, third-party companies can sell Salesforce licenses, services, and support to their customers and earn commissions on the sales.

Resellers typically provide additional services, such as implementation, customization, and support, which can help customers get more value from Salesforce's products.

To become a Salesforce reseller, companies must meet certain requirements, such as:

• Having a strong sales and marketing strategy
• Having a solid customer base
• Having the ability to provide high-quality support and services to their customers.

Additionally, resellers must pass Salesforce's certification exams and meet other eligibility criteria.

3. Payment Partnerships

Salesforce Payment Partnerships refer to the partnerships that Salesforce has formed with various payment providers to offer integrated payment solutions within its cloud-based CRM platform.

These partnerships enable Salesforce users to easily process payments and manage their financial transactions within the Salesforce platform, without having to switch between different software systems.

Through these partnerships, Salesforce users can set up payment processing for their sales orders, invoices, and subscription billing processes. They can also access real-time payment data, automate payment reconciliation, and manage chargebacks and disputes.

These partnerships also provide a secure and compliant payment processing solution that supports Payment Card Industry (PCI) compliance, fraud prevention, and tokenization.

4. SaaS Investment Partnerships

Salesforce SaaS (Software as a Service) Investment Partnerships refer to the investments made by Salesforce in SaaS companies to expand its cloud-based offerings and strengthen its ecosystem.

Salesforce is known for its robust CRM platform and its commitment to delivering innovative cloud-based solutions to businesses of all sizes. To achieve this, Salesforce has partnered with several SaaS companies to invest in their growth and development.

Salesforce SaaS Investment Partnerships involve providing funding to SaaS companies to accelerate their growth, expand their customer base, and enhance their technology offerings.

Overall, Salesforce SaaS Investment Partnerships are an important component of Salesforce's strategy to remain at the forefront of cloud-based solutions and drive innovation in the industry.

Potential Obstacles Salesforce ISV Partners Can Encounter

While ISV partnerships have plenty of benefits and types to choose from, it is essential also to understand the other side of the coin – the potential challenges faced by ISVs.

High Competition

As mentioned above, businesses have shifted to using online services instead of physical products, which is why ISVs are seeing an increase in their partner base.

Thus, service providers must show they're unique by fulfilling the needs of the business.

Inflexible Review Process

Once you've developed an app, you need to list it on AppExchange so people can download it.

The Salesforce platform doesn't give any leeway for applications that don't perform well. If an app isn't performing well, it won't be listed on the Salesforce Marketplace.

If an app isn't up to par, it won't be listed on AppExchange. Getting an app approved by AppExchange can take some time. However, if it passes all the checks, it could be approved within two to four weeks. Once it’s approved, it gives the ISV partner an enriched reputation.

Examples Of Successful Salesforce ISVs

flair.hr

• Category: User experience and HR productivity.
• Target personas: Everyone who uses Salesforce.

flair.hr helps modern HR teams shape and perfect every aspect of the employee experience. Using precise insights and rich data, flair.hr gives people the tools to easily design, adapt, and scale a world-class culture that drives companies forward.

At its core, flair.hr is a shift planner, absences and time tracker, recruiting and OKRs assistant, and an innovative payroll and feedback platform.

Sonar

• Category: Change intelligence.
• Target personas: Sales Ops, RevOps, and Marketing Ops.

Sonar is the 'new kid' on the block, established in October 2018. Its change intelligence software is best described by its underwater metaphor:

Sonar helps teams who feel underwater and in the dark get signals and navigate around the problems that are hard to see in tech stack integrations.

When talking about technology, this means understanding the relationships between different parts of your technology stack. 'If you make changes to one part of your technology stack, what effect will they have elsewhere?'

Spekit

• Category: Digital enablement and an “in-app digital companion.”
• Target personas: Salesforce admins and end users.

Created with the employee experience in mind, Spekit is targeted at being a user's companion. A companionship that has an emphasis on advising sales enablement (which is especially valuable for new employee onboarding).

Spekit, at its foundation, is a data dictionary. You can document and map your fields in Salesforce.

In a nutshell, Spekit gathers what the sales rep, admin, etc., has documented and makes it available to Salesforce users.

Scratchpad

• Category: User experience and sales productivity.
• Target personas: Sales end users.

Scratchpad leads by promising to update and manage your pipelines in the cloud “like never before,” mimicking a traditional spreadsheet where frustrated business users often end up.

Scratchpad combines the following features in a straightforward workspace:

• Sales notes
• Spreadsheets
• Tasks
• Kanban boards
• Search
• Collaboration
• Sales process adherence.

Provar

• Category: Digital enablement and an “in-app digital companion.”
• Target personas: Developers and admins.

Salesforce is easy enough to update, but it can be risky if you don't fully understand what you will change.

That’s one reason why it’s so essential to create a comprehensive set of automated tests to help identify and fix bugs before they become serious issues for your company, which Provar aims to help assist users with.

Elements

• Category: A configuration knowledge platform.
• Target personas: Anyone involved in the Salesforce environment.

How Elements supports Salesforce orgs can be split into two main parts:

• The analysis of a Salesforce org (including AppExchange packages), dependency analysis, and the impact changes could have on your organization.
• Salesforce documentation, which must be related to configuration and contextuality. If not, knowledge and findings into dependencies become reduced.

AutoRABIT

• Category: DevOps.
• Target personas: DevOps engineers and release managers and engineers.

Salesforce DevOps is becoming increasingly popular among companies because they're responsible for complex and frequently deployed applications.

As the Salesforce ecosystem continues to execute the importance of DevOps in any workspace, providers like AutoRABIT will be their sidekick in helping businesses grow their customer base.

AppOmni

• Category: SaaS security posture management (SSPM).
• Target personas: Anyone involved in the Salesforce environment.

AppOmni provides a platform that helps security teams easily coordinate with their IT counterparts to inspect and ensure the security of cloud applications continually.

Salesforce administrators aren't security experts. In general, data access modeling can be pretty complex, particularly when deployment needs to increase in size.

Admins can automate the manual work that goes into understanding who is being provided access.

Qualified

• Category: A conversational marketing platform.
• Target personas: Marketers and sales end users.

Conversational marketing is a new, contemporary way of increasing leads and the like. Qualified bases its model around this, which is why it has dominated the Salesforce space.

With Qualified, high-intent buyers and sales reps get a better, easier way of connecting through live chats and webinars on their websites.

Dooly

• Category: User experience and sales productivity.
• Target personas: Sales end users.

Similar to Scratchpad, Dooly enables sales teams to:

• Update Salesforce a lot faster.
• Save over five hours of Salesforce manual work weekly with its developer tools.
• Have access to one-click edits they can make from one easy interface, imitating the spreadsheets that the sales ecosystem is mainly based around.

Aircall

• Category: Telephony.
• Target personas: Salesforce admins, end users, and sales and service managers.

Telephony is a Salesforce functionality gap that‘s often debated. Sales reps and service people need to talk on the telephone, and they should be able to get their conversations recorded in the CRM.

It is no surprise, then, that organizations and their teams using Salesforce want to integrate it with telephony.

The great thing about cloud solutions, like Aircall, is that they don’t require any hardware at all. Users also enjoy Aircall for its user experience features.

ISV Frequently Asked Questions

Are You Ready To Partner Up?

A good Salesforce ISV partner can help many businesses grow their revenue. It’s important to choose a good Salesforce ISV carefully, though.

Salesforce is a very powerful development platform that gets even more powerful when you install additional applications. The demand for applications is through the roof.

AppExchange has over 4000 available – it has also just surpassed 10 million installations to help with sales leads, data visualization, and everything in between.

The sheer number of offerings and the scale of the ecosystem can feel overwhelming, especially if you're new to it. Even if you've been in the ecosystem for some time, the constant evolution can feel overwhelming.

However, even though it may be difficult, there are small things that any and every ISV can do to help them succeed.

These small things include:

• Being partner-friendly: A partner can be a powerful tool for your business, and they're heavily relied upon by Salesforce. Find a partner that matches your needs, business focus, and company cultural values. Then, help them grow their relationship with you by enabling and nurturing it just as you would with Salesforce.
• Salesforce updates: Salesforce is a fast-moving company that is always changing. Keeping up with these changes allows you to stay one step ahead of competitors and adapt quickly when things change. These are some key things (updates) to watch out for – releases, marketing opportunities, and acquisitions.
• Community engagement: Salesforce and the environment surrounding it is very large and established. This popularity is why many people who use Salesforce engage with fellow users. There are many ways to do so – just do some digging and find ‘your people.’
• Salesforce-sponsored learnings: Salesforce offers several ways for ISVs to learn and grow online. Here are a few examples: the Partner Learning Camp, partner programs and templates, and joining specific Chatter groups (for example, one for marketing, sales, AppExchange, DevOps, etc.).

Whether your company is a shrub that is just getting off the ground or a massive woodland tree that has spread its roots into the world of DevOps and Salesforce ISV partners, you’re sure to find the right solution you can implant into your business.

They say you grow where you're planted, so make sure you’re planting your business in the right direction.